Frequently Asked Questions

Frequently asked questions

Pricing & Payment

50% deposit is required to proceed with an order. This is non refundable. The remainder of the payment balance is broken up into the following: 40% payable on confirmation of the bookings with the final 10% payable on completion of order. All goods are property of Somerset Curtains & Blinds until invoices are paid in full.

A deposit of 50% will need to be paid if you’re paying by cash, cheque, Mastercard or Visa. If you want to finance your purchase with Brighte, only a 10% deposit is required.

Brighte Finance allows you to pay for your order over 24 months interest free. All you pay is a 10% deposit to Somerset Curtains & Blinds, we will then get you set up with Brighte and they will take care of the rest.

Unfortunately not. The discount applies only to customers paying cash for their order.

Appointments

We will arrange for a consultant to visit you in your home at a time that is convenient for you. We aim to have a consultant come visit you around five days from when you book your appointment but this may vary depending on location and availability.

Complete your details on our online appointment form here and we’ll be in touch to arrange a convenient time. Or call us on 4966 4636.

Generally an appointment takes around an hour but this will vary depending upon the type and number of products you are interested in.

You can cancel your appointment by calling us on 4966 4636.

You will receive a confirmation email once you have booked your appointment then a reminder text a couple of days before and a call from the consultant on the day.

Somerset Curtains & Blinds appointments are FREE within our regular serviced areas of Newcastle, Lake Macquarie, Port Stephens and the Hunter Valley. Speak to one of our consultants about any fees incurred for regions beyond those.

Unfortunately not, our last install slot is 4pm. We do however offer Saturday appointments for those who can’t take time off during the week.

Delivery & Installation

Depending on what you ordered, curtains take between 4 – 6 weeks, blinds take 3 -4 weeks and shutters take 6 – 8 weeks. These times are only to be used as a guide and are subject to circumstances outside of our control that could delay/hold up your delivery. Your consultant will arrange the installation time with you when you place your order.

There is no cost to rearrange a installation and the simplest way to do so is by contacting us on 4966 4636. 

Generally an appointment takes around an hour but this will vary depending upon the type and number of products you are interested in.

Before the installation, please clear the window area and make sure that any existing blinds or curtains are taken down. We can do this for you for a small fee per window.

This depends upon the type of order you have placed. Your consultant will be able to tell you a rough estimate at the time of booking your install.

Caring for your curtains, blinds and shutters

For a most of our curtain fabrics the best option is to steam clean. You could do this yourself or you could get a professional carpet cleaning company to do it.

A very gentle vacuum once a month should prevent dust build up. For textured blinds we recommend scotchgard. You can buy a bottle and treat your new blinds after they get installed. Alternatively you could have your blinds treated by our supplier, please speak to your consultant about prices.

Depending upon which shutters you received. 

Our Products

We offer PVC blinds in our Roller and Vertical blinds ranges. Our Wood Illusions blinds are a great alternative to Wood Venetian blinds are they will not warp in damp conditions. You could also consider our Henley waterproof shutters too.

We have a wide selection of blockout fabrics in our Roller blinds range including designs suitable for children’s bedrooms. All our Roman blinds are available with a blockout lining, as are our curtains. Cellular blinds with special coating are available to reduce the light coming into your room.

Yes they are. We offer a standard lining as well as a blockout lining.

All of our Wood Venetians are made from high quality Basswood. This is perfect for this style of blind because of its strength and flexibility.

All of our curtains are lined and there are three lining choices including bumph, thermal and blockout.